Tenant FAQs

We get this request a lot and it leads all parties into a vicious circle. We can’t present an offer to rent for less than the advertised price because we require an application to present to the owner for review. But, the applicant wants an answer before submitting an application and paying the application fee. This is a no win situation for all and it puts all parties in an awkward position. The first question from an owner is “Who are these people? …… How many pets? How many kids? Credit score? Income? Length of lease?” Without all of the information in front of us and the owner, a decision can not be made regarding offers for less rent.

On a more personal, realistic level – when a resident is applying for a $2,000 home – do they really “need” a discount or are they simply that type of person who feels they have to negotiate for everything in this world. This also shows the owner that they may be the type of resident who will be difficult to deal with from the very start. In a case of sincere “need” – an owner is more apt to allow for a discount or some other concession. But, for the applicant making good money and wanting to rent an expensive home – the “need” for a discount goes out the window. Keep in mind San Antonio is a very healthy rental market. If the application you submit offering less in rent is delayed in the effort to save yourself a few dollars a month, the next applicant offering full price will be approved causing the applicant offering less in rent to be denied. In this situation, no one wins as the applicant is out their application fee – the applicants have to go back out and seek another rental home – and we have to look like the bad guys in turning down a normally good application. This also causes frustration and bad feelings with the resident’s agent because they are making a very small commission in the efforts to locate your next home. Those frustrations are then aimed at us – putting us right back into that vicious circle where in the end…..no one wins.

Applicants can offer less in rent. However, this will be grounds for delay in processing your application and a simple cause for your application to be denied. An applicant can make giant income, have no pets, have an 800 credit score, etc… BUT, if they offer less than the advertised price – they can be denied for that simple reason.

All application procedures start from our listings – look for the “APPLY HERE” button and begin the process. Find instructions on our Apply Online page. If you incur any issues, or have any specific questions – you may call the office staff at 210.497.8686.

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We ask that the residents submit all repair requests through the Property Meld for fastest response. Once a repair request is submitted, our Maintenance Department recieves a notification. We have staff members in the office assigned to handle and be the point of contact for all maintenance issues. For any after hours or immediate service requests – we have a 24 hour answering service that can be reached by calling our office phone line at 210.497.8686. This is meant for emergency calls only. Any non-emergency repair requests should be sent through the owner portal, or phoned into the office during normal business hours.

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Our staff can usually respond in 1 – 3 business days depending on weekends and holidays. The applications are completed on line and the information is available nearly immediately for review minus the rental and employment verification. Once the application is completed, a formal response will be communicated to the applicants – usually via email.

RentWerx has designed a program to give approved applicants an opportunity to ease the burden of up-front expenses when leasing one of our homes by not forcing residents to pay a security deposit. If approved for this program, the resident will have the option to choose a monthly fee equal to 1% or 3% of the monthly rent – OR – choose the security deposit option of 2.5 times one month’s rent payable at lease signing. This is an OPTIONAL program only offered on a case by case basis with the Landlord or RentWerx maintaining full authority to rescind this offer at any time, for any home.

We are open Monday to Friday from 9:00 AM to 4:00 PM. Our phone lines are open from 8 AM to 5 PM on the days our office is open.

Refer to our Resident Resource page as our full disclosure is posted there for review.

If payment has not been made by the 5th day of the month, we send an eviction notice posted to the front door of the home. Whether or not we eventually have to proceed with a formal eviction depends on the specific circumstances. It is usually financially better, for all involved, if a solution can be worked out. If the resident has experienced a one-time event which caused them a financial hardship, and we have had no previous problems with them, we will normally give them a chance to catch up, if there is reason to believe they can do so. If the resident has demonstrated an ongoing pattern of late payments, broken promises and/or evasiveness, eviction is usually the best course of action.

Each case is unique, and we make our decisions based on what is best for you and the property in the long run. We always proceed with the legal notices required for eviction regardless of any other factors. We will simply postpone the actual filing of the eviction if the resident is showing favorable effort toward resolution. Evictions in Texas are a simple legal matter as there is no way a resident can prevail in court if they have not paid rent, and the landlord has properly executed the notices and filing. Full evictions, when necessary, can usually be completed in five to six weeks. If the resident can fully catch up with rent and late fees during that process, an eviction can be halted at anytime.

Refer to our Resident Document page as our full disclosure is posted there for review.

Rent can be paid electronically via ACH, via mail, or in person. We encourage all of our residents to pay electronically as this is the fastest, most accountable, and most reliable means to pay rent.

All rents are due to RentWerx San Antonio on the 1st (first) of each month. Late fees posted starting midnight on the 5th (fifth) of each month. Our late fee policy is 12% of the month’s rent starting the 5th (fifth) of the month. In accordance with the lease agreement and the Texas Property Code – all payments made to the property manager will be credited in the following ways:

1. Any payments made go to late fees, maintenance fees, or other administrative fees FIRST.
2. Any balances left after the fees are brought current can be applied to rent SECOND.

Example: $1,500 per month in rent. Resident forgets to pay rent on normal time and pays rent on the 5th of the month. The total in late fees would be $180. If the resident comes in to pay rent in certified funds and brings $1,500 – that payment applies FIRST to the late fees ($180.00) and SECOND to rent for $1,320.00. This makes the rent still late and unpaid. Unpaid rent is grounds for eviction. All of this is in compliance with the Texas Property Code.

Additional Fees: In the efforts to collect rent, we are obligated to protect the owner and their best interests. If a resident is late paying rent with no response to our collection efforts via email and phone – notice will be posted to their front door. Once this occurs, the resident will be charged for that notice being posted.

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